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Facebook’s approach to privacy in product releases (aka shoot first and ask questions later)

By on October 13, 2011 in Social Media

Personally, I haven’t really cared that much about what Facebook does with their platform.  In general, I would say that they are trend-setters when it comes to design, UX and general social functionality.  People often grumble when they release new features however retrospectively, most of the features they release tend to achieve significant adoption and [...]

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Comcast – Continuing to Fail at Customer Support and Communication

By on August 29, 2011 in Best Practices, Public Relations, Social Media

Let me begin by saying that I’m writing from a Starbucks near my house because once again, Comcast (CMCSA) has failed to deliver and I’ve finally made a decision I should have made a long time ago, to cancel my Comcast subscription and use an alternative. That being said, I feel obliged to share some [...]

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An Early Look at Sprout Social

By on February 25, 2011 in Applications, Marketing, Social Media

Mashable reported yesterday that Sprout Social just closed a $10m series B round from New Enterprise Associates.  The company, which can “turn social connections into loyal customers,” is a business application that helps users manage their social media marketing across the more prominent social sites (Twitter and Facebook) as well as some of the more [...]

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Is Facebook on the peak of inflated expectations?

By on December 9, 2010 in Search Engines, Social Media

There has been a lot of recent discussion around Facebook’s traction with respect to Google.  Back in September, comScore announced that according to their panel-driven data, total time spent on Facebook properties actually surpassed the total time spent across Google properties (including YouTube, Gmail and Google search).  Stan Schroeder from Mashable speculated that”it’s a worrying [...]

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The Increasing Presence of Multimedia in the Newsphere

By on April 15, 2010 in Multimedia, Social Media

Next Friday, I’m going to be presenting at Newcomm Forum on how the newsphere has evolved from being primarily text-based into one that is multimedia. Over the next week I’ll be sharing various pieces of the presentation. The first piece is a brief deck that shows how CNN.com feature story has evolved over the years [...]

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Special Discounts for NewComm Forum 2010

By on April 2, 2010 in Events, Social Media

Every year there is one conference that I will go to regardless of whether or not I’m speaking or presenting there and that is the Newcomm Forum. Simply put, the event draws in some of the most forward-thinking professionals and academics in communications for several days of presentations, discussions and social events. It’s sort of [...]

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Interview with Jason Kintzler from PitchEngine

By on February 13, 2010 in Industry News, Social Media

This past week, Brandy and I chatted with Jason Kintzler, founder of PitchEngine.   The interview can be downloaded or heard online at WebmasterRadio.fm.

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Analyzing Influence in Twitter

By on February 1, 2010 in Social Media

There are a variety of perspectives on how best to analyze influence in Twitter and it is not the goal of this post to present another approach.  Rather, I want to take take account of the existing ones, spend a few minutes presenting a perspective and hopefully get a few subsequent subsequent perspectives on this. [...]

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Conversation with Stuart Foster, Social Strategist at Mullen

By on January 30, 2010 in Social Media

This past week I had a great chat with Stuart Foster, social strategist at Mullen.  We got into a number of topics including the role of creativity in public relations, the incredible (and sometimes forgotten) potential within social bookmark communities and more.

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Review of OnlyWire

By on January 12, 2010 in Online Distribution, Social Media

I toyed around with OnlyWire for a while today and wanted to share some initial observations but first a little bit of foreplay. Bookmarking is a vestige of the Mosaic browser (circa 1993) and has subsequently emerged into a persistent feature of Web browsers.  Bookmarks aren’t rocket science: There are a lot of pages on [...]

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